FAQ

What is the Online Bill Pay Service?

Advanced Dental Specialists’ Online Bill Pay service lets you pay your bill online and helps you access information about your customer account via a secure website which is HIPAA and PCI compliant. You will see the total of your current bill and your due date. Now, our patients can pay their bills online with a major credit card. For this service, Advanced Dental Specialists has partnered with Apex — a major national provider of payment processing. You can log into the Online Bill Pay system 24 hours a day, 7 days a week, from any computer with Internet capabilities.

Back to the Top

Why should I pay my bills online?

With Online Bill Pay, you can:

  • Make fast and secure payments online.
  • View all your past statements up to 18 months.
  • Schedule automatic payments for your statement balances.
  • Get notified via email and text messages about new e-statements.
  • Save a payment method to make future payments quicker.
  • Access your account anytime 24 hours a day, 7 days a week.

Back to the Top

How do I enroll into Online Bill Pay?

You can enroll into Online Bill Pay using the myEasyMatch Code which is located on your paper statement. You will also need a valid email address. Follow the simple on-screen instructions to enroll. Once you have finished the enrollment process, you will receive a validation email and will need to click on the link provided to activate your online account. If the link is not activated, your Online Bill Pay enrollment will be incomplete and you will continue to receive paper statements.

Back to the Top

What is myEasyMatch code?

The myEasyMatch code is a unique code assigned to your account. This code helps us identify your account when you enroll into Online Bill Pay or when you want to make a one-time payment. This code is located on your paper statement just below your mailing address.

Back to the Top

How secure is my personal information and my bill payment?

All transactions are processed through a secure website and all data transactions are encrypted. You have the option of saving the financial payment information you enter (like your credit card details, etc.) so you can use the same information again when you pay your next bill. All these transactions take place in a secure environment.

Back to the Top

Is my account eligible for Online Pay Bill service?

All patients are eligible for the Online Pay Bill service.

Back to the Top

Is there a fee associated with the Online Bill Pay service?

There is no processing fee. Viewing your account information (amount due, due date and last payment information) and paying your bill is free of charge.

Back to the Top

What are eStatements?

eStatements are electronic versions of your paper bills. It is a free service to all our Online Bill Pay patients. With eStatements you can view details online, access past statements and make online payments. And, so you never miss a payment, you can even choose to receive an email reminder when your bill arrives.

Back to the Top

Once I made my payment online, can I cancel it?

Once your payment is processed online, the transaction cannot be canceled. The amount you selected to pay will be credited to your account.

Back to the Top

How long does it take for my payment to be credited to my account?

The payment will be credited to your account within 24 hours.

Back to the Top

What do I do if you have not received or credited my payment?

If you believe that you’ve made your payment and the credit is not reflected on your bill, please contact your local dental office for assistance.

Back to the Top

Can I schedule my payment in advance?

No. You can pay your bill when you receive your e-statement.

Back to the Top

What forms of payment can I use with this online service?

Our credit card processing vendor enables us to accept both MasterCard, Visa, American Express and Discover credit and debit cards.

Back to the Top

What do I do with the part of the printed bill stub that I used to mail back with my payment?

If you’ve made your payment online, we don’t need the stub. You may want to keep it for your own records and write your confirmation number on it.

Back to the Top

How do payments show up on my credit card statement?

Your online bill payment will appear on your credit card statement as a payment made on the date you made it.

Back to the Top

The address you have on file for my account is incorrect. What do I do?

If your mailing address has changed, please contact your local dental office with the correct information and we’ll update our files.

Back to the Top